10% Off w/Free Shipping when purchasing two 12oz bags. Use code 1042

FAQ

WHAT IS OUR SHIPPING POLICY?

Currently, Red Bay Coffee  ships to the U.S. - Alaska, Hawaii, and Puerto Rico. Currently, we do not ship outside of the United States. We do not ship to PO Boxes.

How do we ship your orders?

Orders are shipped primarily via USPS, please refer to the chart below. Please contact us at  Red Bay Coffee for additional questions. 

 Order Total & Shipping Charges

  • $0 to $10 -  $3.00 S&H
  • $10.01 to $37 - $5.00 S&H
  • &38 & Up - Free Ship

When do you ship? 

We fulfill orders Monday through Friday from Oakland, CA. Orders placed before 10AM PST will be processed and shipped within 2 business days.

Please Note: Red Bay Coffee will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

Do you ship internationally?

Currently, we only offer shipping within the United States plus Canada .

LOCAL PICKUPS:

Can I Pick up my online orders?

Yes, you can order online most of our products and select Store Pickup for free at the checkout. Pickups are available at the Oakland Roastery at E 10th St, Oakland CA 94601 location Mon-Fri 10am to 2PM PT. Please ensure that you have received  order ready notification before you arrive at the roastery. 

How do I contact customer service?

To contact us with any questions, please visit  at  Red Bay Coffee

Can I change or cancel my standing order?

Absolutely. Please call us 7 days before the next shipment. Contact Customer Service at redbaycoffee.com

ORDER STATUS:

Where is my order?

Please use our interactive Chat feature 24/7 to check the status of your order. All you need is your order# and email address and you should be able to track the status of your order.

How to place an order? web, phone, mail or fax.

We will ship coffee and other items the first business day following your order date. We’ll deliver to your home or office. We offer several payment options: check by mail, and MasterCard, Visa, or American Express online. To contact us with any questions about ordering, please visit Red Bay Coffee 

To order via the web:

Order online at Red Bay Coffee

PRODUCT QUESTIONS:

How many coffees do you have?

We roast five different single origin options, one decaf, two espresso blends and one rotating limited release coffee. Totaling nine different beautifully roasted coffees.

What makes Red Bay Coffee Special?

Red Bay Coffee is building a global community through our commitment to sourcing, developing, roasting and delivering the best and most beautiful coffee to the people. We are the fastest growing, black-owned, coffee roasters in the country right now. Every day we strive to develop beautiful coffees, fair relations, and delicious approaches to living. 

Is Red Bay Coffee roasted light, medium or dark?

Our roasts range from medium to dark with the goal of creating a balanced and traditionally inspired cup.

Where is Red Bay Coffee roasted?

All of our coffee is proudly roasted at our B Corp Certified Public Roastery on East 10th St. in Oakland, CA.

Which coffees are organic?

For a coffee to be certified organic by the USDA, strict regulations and certifications are enforced at all levels of production. As the farms we partner with don’t always possess the financial resources to gain these certifications, we don’t require our coffees to be USDA Organic or Fair Trade Certified. However, most of the farms we work with practice organic and ecologically conscious growing methods. Through direct trade, we are able to offer producers substantially higher prices for their coffee.

How do I store Red Bay Coffee?

All coffees have a shelf life, to encourage the most beautiful cup, Red Bay coffee should be served ideally within 8 weeks of the roast date. Avoid putting your coffee in the refrigerator or freezer as this can cause your beans to become stale faster.

Each order of our 12oz of fresh roasted coffee beans is packaged in a resealable pouch with a one way degassing valve to keep your coffee fresh with the roast date stamped on the back.

How much caffeine is in a cup of coffee?

6 oz. cup of coffee = 100 milligrams of caffeine

1.5-2 oz. shot of espresso = 80-100 milligrams of caffeine

12 oz. cola drink = 38-45 milligrams of caffeine

Is decaffeinated coffee 100% caffeine free?

A decaffeinated cup of coffee has 97 to 99 percent less caffeine than a caffeinated cup. A 6 oz. cup of decaf has 1 to 5 milligrams of caffeine.

Why are some beans oily?

For dark roasted coffee, the “oil” on the surface of the beans is a sign of freshness. It’s actually not oil, but starches in the beans that have been released by the dark roast. Lighter roast coffees do not release any oil on the surface of the beans.

Which grind should I choose?

To maintain the best freshness of the coffee, we recommend ordering coffee as whole beans. Then, with a coffee grinder, you can grind the coffee just before brewing it to make sure it’s as fresh as possible.

If you do not have a grinder or do not know what type of grind you should get or are buying coffee as a gift and do not know what type of coffee maker your friend has, it’s generally a safe guess to order coffee that’s ground “drip.” Most coffee makers are automatic drip and this is the preferred grind for them. If you are ordering coffee for use in an espresso machine, order “espresso” grind.

OUR RETURNS POLICY:

The Red Bay Coffee Guarantee of Excellence

Your satisfaction is our top priority here at Red Bay Coffee where we put in 10 years of experience into every bean we roast to create some of the finest coffees available. We strive to make each cup of Red Bay Coffee a unique, enjoyable experience. If you are in any way dissatisfied with your coffee order and any other purchase, simply let us know for a quick, easy replacement.

Coffee

We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 15 days of your order date.

Merchandize,  Drinkware and Brew Gear etc.

We want your clothing to fit and your brew gear to function optimally. For all returns and exchanges, please reach out to us within 15 days. All returned merchandise must be unused with all packaging contents. For issues with brew gear occurring after 15 days, please reach out to the manufacturer directly.

Missing or Damaged Products

  • Contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you in no time.
  • For damaged shipments, let us know within 7 days. We will gladly send a replacement.
  • If possible, please share a photo of the damaged item & box for quality training purposes so we can serve you better the next time around.